NFTA PAL Direct Logo

PAL Direct is NFTA-Metro's automated paratransit reservation system that gives customers twenty-four hour access to PAL information and scheduling services.

PAL customers can schedule, confirm, cancel and review trip history, submit feedback and update account information, at any time. No need to wait to speak with Customer Service or an ADA Controller.

Learn how to navigate NFTA-Metro's automated telephone and online reservation sytem at metro.nfta.com/paldirect